About Us

Who We Are

Family Center By The Falls is a private behavioral health center for Children, Adolescents and Families located in Chagrin Falls, Ohio. We provide psychiatry, mental health counseling, substance abuse counseling, psychological and educational testing, and educational groups. We also provide school consultation and training for parents and professionals. Our staff includes psychiatrists, psychologists, counselors, and educational consultants. In addition we have a training program for medical fellows, psychology interns, and counseling students.

Vision

Our vision is to become the model Child Psychiatry and Counseling Practice in the United States empowering kids and families to reach their potential and equipping professionals to meet the need.

Mission

Our mission is to make available personalized, expert services to meet a broad scope of treatment needs for children, adolescents and families and to have these services readily available without long wait times. We seek to combine the clinical sophistication of a research university with the flexibility and creativity of a diverse clinical team to shape an appropriate treatment response for each child and family.

Values

A team approach to care: A group of skilled professionals working together can identify problems and meet needs more effectively than an individual practitioner.

Coordinated care: Children and families are best served when the professionals involved in their case are all working together and share similar philosophies and approaches. Parents often receive confusing and contradictory diagnoses and recommendations from competent, well-meaning professionals. Getting everyone on the same page and making sure the professionals have an established means of communicating with one another are matters of critical importance. For these reasons, we don’t accept referrals from other behavioral health professionals without an established method of collaboration.

Responding to families in a timely manner: Parents have immediate and serious concerns when seeking behavioral health care for their children. A two to three month wait for an appointment is unacceptable. We try to offer families an initial appointment with the appropriate professional within one to two weeks of their initial call.

Taking the time to understand the problem: Parents and families come to us with complex and long-standing problems. Spending time to carefully evaluate the problem(s) from the very beginning markedly increases the likelihood of identifying proper solutions. Parents need time to have their questions and concerns addressed if treatment interventions are to be properly implemented. A primary reason we don’t sign contracts with insurance companies is that we would be compromising the quality of service we offer to families for economic gain by agreeing to their minimal standards of care.

Education: Parents and children need to know as much as possible about their condition(s) and treatment if they are to be empowered to address their problems. We also believe that training offered to other professionals so they might better serve children and families affected by emotional and behavioral disorders is good stewardship of our time, talent and resources.

Research: We don’t know nearly enough in our field about the long term course of conditions that our patients experience, along with the safety and efficacy of many of our treatments. As a result, we conduct clinical research and strongly encourage our families to participate in carefully monitored studies conducted by qualified professionals.

Evidence-based treatment: Given what’s at stake, children and families deserve treatment interventions that are demonstrably effective. We base our treatment approaches on the best peer-reviewed science and practice parameters available.

Respect for families of faith: We desire to support all families who seek to raise their children within the values and traditions of their faith. We seek to be respectful of those traditions and to avoid offering services in a manner that would undermine parents in communicating their faith to their children.